Privacy Policy

Teknomek Ltd is committed to protecting and respecting your privacy. 

This policy is to outline the information we collect and how we use it.

Your access to and usage of this website and its contents is subject to the terms and conditions of this privacy policy and comply with applicable data protection and privacy laws. By accessing and using this site you accept and agree to these without any limitation or qualification.

We may collect personal information from you when you contact us, join our mailing list, make an enquiry, apply for a vacancy, order literature or any other situation where personal details are required.

By using this website and/or by submitting personal data to Teknomek Ltd, you express your agreement to the processing of your personal data in the manner provided in this Policy. If you do not agree with this Policy, please do not use this website or provide Teknomek Ltd with your personal data.

How we will use your personal information
> To provide and personalise our service
> To respond to your enquiries
> To contact you, only if nessesary for processing an order or enquiry
> To respond to your job applications
> To deliver your product(s)
> To send relevant Teknomek Ltd information if you have consented

We may contact you by post, email, telephone or fax for these purposes.

In accordance with GDPR (General Data Protection Regulation) which becomes law on 25th May 2018 and the Data Protection Act 1998 we will make sure that personal information is:
> Fairly and lawfully processed
> Processed for limited purposes
> Adequate, relevant and not excessive
> Accurate and up to date
> Not kept for longer than is necessary
> Processed in line with your rights
> Secure
> Not transferred to other countries without adequate protection
> Only used for marketing purposes with consent

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies:
"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on www.cookiecentral.com. Teknomek Ltd may use cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users and to provide the mechanisms for online shopping.

Information collected may include information about your computer and visits to and use of the site such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. Information relating to any transactions carried out between us on or in relation to the site, including information relating to any purchases you make of our products. Information you provide to use for the purpose of subscribing to the site, service, email notifications and/or newsletters and any other information you choose to send us.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online Teknomek Ltd services you can use. For more information, view our cookie policy here

Live Chat:
We have a live chat function on our website, powered by tawk.to, to help improve customer experience and our customer service. 
If we are offline, you will be asked for your name and email address to leave a message. This is only used to contact you directly regarding your reason for contact and is not added into our CRM system or is it subject to any marketing purpose. Only if you request a quotation from a member of our team will you be entered into our CRM system, and standard practise will then apply. 
The TAWK privacy policy can be viewed here.

Analytics:
Google Analytics:
We use Google Analytics to capture anonymous information about visitors on our website. This captures no personal information, but uses browser cookies to note behaviour of visitors on our site for analytic purposes.

Google Adwords:
We use Google adwords PPC advertising. Google Adwords uses browser cookies to market relevant advertising to you. For more information view our cookie policy here.

Marketing:
If you make a purchase from our website or customer service team, your personal details will be added to our CRM system. Within two weeks of your purchase you will recieve a welcome email, giving you the option to opt in or out of our marketing services. If you opt in, you will then be sent an email to confirm your decision. (If you are a returning customer who already has preferences set, these will not be changed).

Security:
Teknomek takes all the necessary measures to keep your personal information private and secure so as to protect it from loss, misuse, alteration or destruction by unauthorised parties while it is under our control. To ensure your personal information is protected, Teknomek maintains a secure IT environment and has the appropriate measures in place to prevent unauthorised access (i.e. hacking).

Access rights:
You have a right to access the personal data that is held about you. If you wish to verify, correct or update your personal information collected through this site, contact us through any of the contact methods referred to at the end of this policy. In accordance with GDPR (General Data Protection Regulation) and the Data Protection Act 1998; individuals have the right to: 
> Receive and request details of the processing relating to them.
> Inaccurate data corrected or removed in a timely fashion.
> ‘Opt out’ of marketing and advertising.
> Not to process info relating to them that causes substantial unwarranted damage of distress to them or anyone else.

Under the data protection act you may request details of personal information which we hold about you. An official fee will be payable. If you want to make a request, please use the address below to write to us:

Teknomek Limited
Brunel Way
Sweetbriar Industrial Estate
Norwich
Norfolk
NR3 2BD

T: +(44)1603 788833
F: +(0)1603 418380
E: Contact Teknomek